{"id":33811,"date":"2023-06-16T10:43:09","date_gmt":"2023-06-16T08:43:09","guid":{"rendered":"https:\/\/hairsolution.es\/terms-conditions\/"},"modified":"2023-09-14T17:42:52","modified_gmt":"2023-09-14T15:42:52","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/hairsolution.es\/en\/terms-conditions\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"\t\t
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Product Terms and Conditions<\/h1>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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General conditions of contract of purchases of hairsolution products<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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ABELROSS INTERNATIONAL BUSSINES SL, and hereinafter “HAIRSOLUTION” with CIF B86503703, with registered office at Calle Monteros 15, local bajo, 28034 Madrid, OWNER of the HairSolution brand, with email for the purposes of notifications with the client info@hairsolution.es in accordance with the provisions of the Law offers said client the following:<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Orders and conditions of sale<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The services and products offered through the HAIRSOLUTION Website are intended for the purchase by Users of hair prostheses, hair fibers, as well as any other cosmetic hair solution.<\/p>\n

In order to contract an order from HAIRSOLUTION, the User must be over 18 years of age.<\/p>\n

From the Website www.hairsolution.es, HAIRSOLUTION will ship orders anywhere in the world.<\/p>\n

To place orders through the Website, the User must provide a series of data prior to contracting, through the purchase form, and that will be necessary to manage your purchase order.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Price, payment method and discount codes<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Once the data of the form has been completed, the User must proceed to the payment of the order through the means of payment specified on the Website.<\/p>\n

After the payment is made, the User will receive an e-mail confirming the order, which will include a summary of the items purchased, the shipping method requested and the destination address.<\/p>\n

If at the time of payment there is an incident that prevents payment, the User will receive an automatic payment error message and your order will not be processed until the payment process is successfully completed.<\/p>\n

In the case of Spain and other European countries, the prices of the products are expressed in Euros (\u20ac), including taxes and management and shipping costs, the amount of which will be indicated at the time of final confirmation of each order.<\/p>\n

All prices shown are final prices, being expressly included the Value Added Tax (VAT), without prejudice to the fact that the user will have at all times detailed information on the price of the product. In the case of the Canary Islands, Ceuta and Melilla, VAT will be excluded when making the payment of the order.<\/p>\n

For orders to Andorra, Ceuta, Melilla and Canary Islands, as well as other countries outside the European Union, prices will be shown without VAT. The shipping conditions we make are FOB (incoterms 2010).<\/p>\n

For more information on imports, rates of your country consult the following elink. (CLICK HERE)<\/a><\/p>\n

HAIRSOLUTION may periodically offer discount codes to its Users. These discounts may only be applied in accordance with the instructions specified by HAIRSOLUTION with respect to each code, and in any case Users may only use a single code per order.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Delivery times<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1. For products in stock, standardized parts or other accessories ready in our warehouses, the approximate delivery times, in working days are as follows:
Peninsula: 24 \u2013 48 H NACEX
Balearic Islands: 2-5 days RAPIDEXPRESS
International: 3-6 days RAPIDEXPRESS, TNT, FEDEX
*Orders are processed until 15:00 pm, orders after that time, will be processed the day after opening<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Notices, recommendations and warranties<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Product Notes and Specifications<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The client has been informed by the center and is aware that this type of services produce a drastic change in the image and can cause an emotional impact at the beginning of the change, requiring a time of adaptation.<\/p>\n

The client acknowledges that he has been notified that the prosthesis is an accessory as hair cosmetics and will never replace the sight and expectation of a natural hair, and that for whose placement it is necessary to shave the affected areas.<\/p>\n

The customer also acknowledges that he has been informed about the technical specifications of each product offered by HAIRSOLUTION, about its quality, composition, recommendations for use, duration, etc., stating the customer that it does not pose any risk to his health.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Returns<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our policy, in compliance with current regulations, is to grant you the right to return any item purchased from HAIRSOLUTION within 14 calendar days from the date of receipt.<\/p>\n

To make the return, the product must be in perfect condition, with all labels attached, in its original packaging and with any other promotional product included. As when you received it, without having been used or manipulated.<\/p>\n

Returns of products such as hair prostheses or wigs are not accepted for hygiene reasons.
For the management of returns the customer will send the package with the courier company of his choice and postage at his expense to the address: C \/ monteros 15, local bajo, 28034 Madrid.Si the change or return is made in our physical store will be free.<\/p>\n

For processing, please contact “910 250 659, extension 4.
It is important that when packing the item there is no damage to the original packaging.<\/p>\n

Once the product has been received in our warehouses and after checking its status, the amount will be refunded through the payment method used in the purchase, within a maximum period of 14 days after the notification of withdrawal.<\/p>\n

If the exchange or return comes from Ceuta, Melilla, Canary Islands or International, both the return costs and customs expenses and local taxes will be the responsibility of the customer.<\/p>\n

If the product does not correspond to the order placed by the customer, HAIRSOLUTION will bear all expenses. To carry out any management it will be necessary to present the original purchase invoice issued by HAIRSOLUTION. No shipment of merchandise will be made until the item to be returned has been received in our warehouse and it has been verified that it returns in perfect condition. Once we have contacted the customer we will proceed to collect the product, totally free and the incident will be processed.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Prosthesis warranty<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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For the application of the following guarantees, the purchase and use by the customer of maintenance products is mandatory, in order to guarantee good care of the prosthesis and extend its duration.<\/p>\n